Returns, withdrawal and refunds
Updated: 2026-11-08
You have legal rights as a consumer, and we add a simple guarantee on top. Here is how both work.
Our money-back guarantee
If you're not happy with a product, email [email protected] within the guarantee period for that brand, counted from delivery, with your order number:
- Dobra Noc: 60 days
- Piękne Rano: 30 days
- Noc Gwiazd: 30 days
We refund the price of the product to your original payment method. We'll tell you in our reply whether we need the item back; if we do, we send return instructions. The guarantee is in addition to, and does not limit, your statutory rights below.
Your 14-day right of withdrawal
If you are a consumer, you can withdraw from your purchase without giving a reason within 14 days of receiving the goods (for a subscription or a multi-part order, from receipt of the first item). To withdraw, send us a clear statement by email or post; you can use the model form below, but you don't have to. Send the goods back within 14 days of telling us. We refund all payments received, including standard delivery costs, within 14 days of receiving your statement, but we may wait until we receive the goods or proof that you sent them. You pay the direct cost of returning the goods unless we agreed otherwise.
By law, the right of withdrawal does not apply to: goods supplied sealed that are not suitable for return for health or hygiene reasons once unsealed after delivery (for example opened supplements or cosmetics); goods made to your specifications or clearly personalised; and digital content (such as a PDF report) supplied with your consent once delivery has started. Our money-back guarantee still applies to these products.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To: Kotoh Labs LLC, 382 NE 191st St, Miami, FL 33179, USA, [email protected]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____
Ordered on / received on: ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is notified on paper): ____
Date: ____
Faulty or wrong items
You have the statutory rights for goods that are not in conformity with the contract. If something arrives faulty, damaged or not as described, email [email protected] with your order number and a photo if possible; we'll replace it or refund you. We respond to complaints within 14 days.
How to request a refund
- Email [email protected] with your order number and the email address used for the order.
- Tell us whether you're using the guarantee, withdrawing from the contract or reporting a fault.
- We confirm within one to two business days and, where needed, send return instructions.
- Refunds go back to your original payment method (card, BLIK or Przelewy24). Your bank may take a few days to show it.